# Thabo Elias Nkitseng - Results-driven IT Technician | Customer Support Specialist
Source: https://hello.cv/sellolefatshe
Glenlily

## About
Highly motivated IT Technician with a proven track record in comprehensive IT infrastructure management, system installation, and client-centric support. Adept at troubleshooting, network configuration, and optimizing operational efficiency across diverse environments. Committed to leveraging strong technical and interpersonal skills to drive seamless technology solutions and enhance user experience.

## Work
### IT Technician | Kosana Trading
Currently serving as an IT Technician, managing comprehensive IT infrastructure, system installations, and client support across multiple locations to ensure seamless operations and client satisfaction.
- Managed and resolved an average of 20+ ad-hoc IT support requests weekly for diverse clients, ensuring rapid issue resolution and maintaining high levels of operational efficiency.
- Designed and implemented robust network infrastructure solutions, enhancing connectivity and system reliability for both new and revamped store setups across multiple sites.
- Executed end-to-end CCTV camera installation and configuration projects for various clients, bolstering security systems and improving operational oversight.
- Provided expert setup and maintenance for over 50 computer systems and scanning equipment, optimizing performance and minimizing downtime for clients.
- Spearheaded IT revamps and new store setups, including hardware installation, software configuration, and network integration, ensuring smooth transitions and immediate operational readiness.
- Traveled extensively to various client locations to deliver on-site IT support, installations, and system upgrades, demonstrating strong field service and client management skills.
### Computer Assistant | Sikhu Communication Centre
Provided essential computer assistance and administrative support, enhancing customer experience and ensuring efficient data management and clerical operations.
- Assisted an average of 30+ customers daily with computer usage, software applications, and troubleshooting, significantly improving user satisfaction and accessibility.
- Efficiently scanned and digitized critical information, improving data retrieval speed by an estimated 25% and contributing to organized record-keeping.
- Managed data capturing processes for various client projects, ensuring high accuracy and integrity of information.
- Operated as a cashier, handling daily transactions and balancing cash registers with 100% accuracy, contributing to financial accountability.
- Drafted and typed professional letters and CVs for clients, providing valuable administrative support and enhancing their professional documentation.
### General worker | Masendela Trading
Contributed to overall operational efficiency in a general worker capacity, supporting various tasks to ensure smooth daily business functions.
- Maintained a clean and organized work environment, contributing to improved safety standards and operational flow.
- Supported diverse operational tasks, demonstrating adaptability and a strong work ethic in a fast-paced retail environment.
- Collaborated effectively with team members to achieve daily objectives, fostering a productive and cohesive work atmosphere.
### Warehouse picker | Continental Beverages/ CPI (Labour broker)
Executed precise warehouse operations, including material picking and inventory management, ensuring efficient stock flow and quality control.
- Accurately picked raw and packaging materials based on picking sheets, achieving an average of 98% order fulfillment rate.
- Maintained a clean and organized warehouse environment, contributing to enhanced safety protocols and operational efficiency.
- Proactively checked and managed expired stock, reducing potential waste by 15% and ensuring product quality standards.
- Performed various ad-hoc tasks, demonstrating flexibility and a commitment to supporting overall warehouse operations.

## Education
### Moemedi High school | General Studies

## Languages
- Sesotho
- English

## Skills
### IT Support & Infrastructure
- Network Infrastructure
- CCTV Installation
- Computer Setup
- System Troubleshooting
- Hardware Installation
- Software Configuration
- Field Service
- IT Revamps
- New Store Setup
### Customer Service & Communication
- Customer Assistance
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Client Management
- Problem Solving
- Cross-cultural Communication
### Data & Administrative Management
- Data Capturing
- Information Scanning
- Record Keeping
- Typing (Letters & CVs)
- Administrative Support
- Cash Handling
- Meeting Attendance
### Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
### Operational Efficiency
- Warehouse Operations
- Inventory Management
- Stock Checking
- Quality Control
- Organizational Skills
- Ad-hoc Tasks
- Time Management

## Source
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